Detail King without a doubt far exceeded my expectations for the training that I was looking for. From the very first day in the classroom and the detailed information covering the New Business Start-Up and understanding the demand from the public, to the different resources that are available to each of us, to having the flexibility to incorporating technology allowing the customers to have the ability to have several avenues for payment, to Branding the Business was outstanding.
The staff’s knowledge level of this business is proven with their own thriving business and for them to impart what they have learned to each one of us is great. The in-depth overview of having a thorough and complete Business Plan has proved very valuable to me and allowed me to go back and review my current plan and modify it to ensure that when presented to potential financial backers they will be willing to provide financial support. I now know that the more complete that plan is the better it will be for my business and help with long term success as well as opportunities for growth and/or partnerships in the future.
Keying on maximizing my time and evaluating who I am throughout the operation of this business as well as being flexible with my customer base definitely caused me to think about what I need to do. “Meeting the expectations by SETTING the expectations” is one of the many things that I took to heart. Coming from a background of service, I have a better understanding of the concept of servicing the customers in a service industry. Mr. Angell’s focus on Marketing and Procedures and following them through the detailing process truly resonate being prior military.
It was important then and even more important now that this is my livelihood. If you don’t set standards in your operations for your customers, employees and most of all yourself, you are doomed to fail and I don’t think any of the individuals that walk through the door of Detail King attends the school to fail. The hands-on training with all of the staff members was superior to anything that I had in mind. I really thought I knew what I was doing in detailing my own vehicles prior to coming to Detail King, and now I truly know what to look for, how to identify, correct, and protect for the long term, and provide my customers with the superior service that they are looking for from a detailer and ensure that they will come to trust the workmanship from this business.
To know that I can legitimately call myself a professional now and be confident in that title when interacting with customers means more to me than anyone can ever know. To now have an increased level of dedication and attention to detail when preparing a customers vehicle and providing them an exceptional level of experience and professionalism is now the priority and that is a result of the training received from each of you. I am a firm believer that God puts people in our lives for specific reasons, and I know that he placed each of you in my life to make me a better businessman from the inception and service provider and a more complete Detailer in this industry.
I cannot thank you enough for all of that you have done for me through this seminar/training and I can honestly say that Detail King has “Changed My Life”. Nick, I thank you personally for accommodating me throughout and giving the advice needed for me start-up and run my business and becoming a staple in the community. Looking forward to the future and the newly established relationship with the staff of Detail King.
Alvin Harris Jr. – Far Exceeded My Expectations
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