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Serving Car Enthusiasts Since 1999!

Have a question? Visit our Contact page or call 724.325.0008 | 724.325.0066

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Terms & Conditions

Terms & Conditions

Detail King strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return.

Return Policy

Please inspect your order immediately upon receipt. Detail King will accept the return of many items within 30 days of the date of the original invoice. All returns are subject to a 10% restocking fee. Return Material Authorization (RMA) numbers are required for a return and will be issued by a Detail King Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.

Detail King will NOT accept returns in other than ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.

Cancellations

If you order products or services and cancel your order before the item is shipped or the service is completed you may be subject to a 5% cancellation fee. Creative services such as business card design, logo development and web site design are subject to a 5% cancellation fee and any labor time incurred if creative work has already began.

Damaged Merchandise

Detail King is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified with product. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Shipping Charges

Shipping Charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying shipping charges to return the item(s) to Detail King.

If you are requesting your shipment be sent Ups 2 day or Ups 3 day air the day it ships does not count as one of the shipping days nor does weekends or holidays. These are Ups shipping policys. In most cases orders received by 1PM will be shipped out that same day.

Lost or Damaged Packages

Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact Detail King within 24 hours.

Returns will NOT be accepted for these items: Detail trailers, pressure washers, ozone machines, extractors, water containment mats and systems, water tanks, paint chip and vinyl repair systems, business packages, service menu, forms, flyer CDs, seminar registrations training manuals, software, and any custom or special merchandise orders.

Please contact Detail King Customer Service if you have any questions about the use of the item(s) or services you are purchasing. Call toll-free Monday – Friday, 1888-314-0847 or 1724-325-0008, 9AM-6PM Eastern Standard Time.