Detail King Customer Reviews

Jason was awesome. Needed some basic online ordering help, but he went ahead and got me taken care of on the spot. Efficient and professional.

Always a pleasure working with Jason always goes above and beyond to make my transactions go as smooth as possible. Very knowledgeable and if he doesn’t know he asks someone who does thank you

I live locally ao I was able to place an order over the phone for pick up. This was quick and easy and the order was ready early the next day.

Jason Fung was great, very very nice and helpful!! He made it easy to get my order in and out for delivery, thanks again

Always the best customer service and best prices.

First time dealing with Detail King! I got set up with Jason Fung and what a great experience! I first ordered a start up package and I tweeked it to what I thought I would need. Jason was great as I’m new to this business he met my needs and didn’t pressure me into something I didn’t think I needed even though now he probably was thinking I should have gotten more. LOL as I did put in my second order a week later. All around great experience!

Starting with the fact that I have not written but two reviews in my life including this one, I hope speaks to the level of appreciation I have for this company’s service. I am only a year into auto detailing and have never dealt with Detail King but always stay in tune with their current items and methods – this past week my MYTEE 8070 pump was shot and I have weeks of work lined up for heavy duty interior and “COVID germ removal” that I really needed the extractor for.

I could not find a pump with a decent delivery anywhere including Detail King that only listed “free shipping” and I had no idea how long that would take however I saw that Detail King was selling the extractor with two day air shipping meaning I could get it almost instantly. Instead of trying to replace a pump I went ahead and ordered a brand new working machine for my blood pressure’s sake. I ordered on a Friday and by 7p.m. Monday night I had not heard anything about my extractor so I called the 1-888 number to inquire about the order. A person answered my call and in short explained that I wouldn’t get the extractor for at least three weeks due to a backup at the factory.

I of course was not the most pleasant person and the gentlemen was very apologetic for the misunderstanding and began to immediately issue me a refund at my request. After getting off the phone and debating for a bit I thought that maybe these guys could get me a pump instead of a whole machine – but I needed it now not in a week or two. I called back to the 1-888 number and was very shocked to get the same person I had talked to before – I was prepared for a 30 minute discussion on what had just happened like any other company would.

I asked the gentlemen about getting me a pump and he promised me the pump in 2 days despite it not being the standard option for the item. As it turned out I had been speaking to Nick Vacco the CEO/founder of Detail King the entire time. This threw me for a loop and also earned a lot of respect from myself, he was very ready to do whatever he could to get me, the customer, what I needed. The pump showed up precisely on time and was installed with ease to provide me with a fully functioning MYTEE 8070. 

I was extremely skeptical that all of this would work out the way I needed it to, but an extremely large thank you to Nick and his team for staying true to their word and doing everything they could for me. In the end I got exactly what I need when I needed it for a lot less money and even more than that I do not have to postpone any work or jeopardize quality of work for a failed machine. Thanks again everyone at Detail King and even though this has been my only order to date – you can be assured that it will not be my last. A stand up company with a stand up CEO.

I have been working with Jason Fung for years I continue to use the products because I know that they work one of my best vendors

Bill was very helpful since I send him the first email asking for a steam machine until we completed with the purchase also he help me out with the shipping . Thank you

Detail King representative Evan is the best he helped me out to place an order and answered all my questions I will refer Detail King to everyone and tell them they have the best customer service ever thank you Evan for helping me =)

Evan Horvath made my experience purchasing pads from Detail King a delight into only was he knowledgeable but also could really here his passion for his job and detailing he has won my future business and detail king customer for life

I ordered the Flex 3401 5.5 inch backing plate on 4/28 from Detail King and everyone was on back order status. DK said they had a shipment arriving this Friday 5/1. DK called me 4/29 stating my order was on back order and it’ll take a week. To my surprise, it arrived 5/1!!!!! Excellent company to service your detailing needs. Customer for life and will refer them to all my friends!!!

DK had the best price that I could find. Bill B. was excellent at providing sells and advise on my new Rupes kit.

Bill was helpful from start to finish and I’m looking forward to doing business with DK for a longgg time !

When I called, Jason Fung answered, and was very helpful in answering questions I had re: different foam pads to use for a special project involving buffing a stone sealer to turn it from a dull, semi-opaque to a clear, high gloss finish, and he stated he had no experience with something like that, yet was still helped guide me on the best selections to try. My order arrived perfectly 2 days later. Great assistance, and I will definitely come back for future needs.

Always a pleasure dealing with Jason very knowledgeable

Both Bill and Jason always take the time to answer any of my questions and a very helpful with giving me advice on material and different machines. Excellent company and great staff

Great Customer Service! Answered all questions quickly and Bill was especially helpful after my purchase. A+ business would definitely recommend

Very Q-U-I-C-K response to order and delivery. Detail King Wide Mouth Spray Bottles are awesome!

Incredible service, always available to answer questions by phone or email and super fast delivery. I almost left my package overnight because I underestimated their speed in delivery.